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Why does my Amazon cart link redirect to a blank page?

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So I'm sitting here trying to finish my order for a new office chair because my current one is literally falling apart and I've got this weird issue. I spent the last two hours comparing the Gabrylly Ergonomic Mesh chair which is sitting at $285 and the Hbada flip-up arms model for $160. My logic was that the Gabrylly is probably a better long-term investment for my back since I'm working from home full time now in Austin but the Hbada is so much cheaper and I really like those arms that fold up so I can push it under my desk when I'm done for the day. My budget is around $300 so I can afford either but I'm leaning toward the Gabrylly.

The problem is every time I click the cart link to actually pay it just redirects to a completely blank white page. It's driving me crazy. I've got the Gabrylly in there with a $20 off coupon and I'm terrified that if I refresh too many times or clear my cache I'm gonna lose that discount or the stock will run out because it said only 3 left when I added it. I'm stuck between three options to fix this and I'm not sure which is best.

  • Option 1: Clear all my browsing data and cookies but risk losing my saved cart and those specific clipped coupons.
  • Option 2: Try to use the Amazon mobile app but I really prefer doing big purchases on a desktop so I can see the specs better and I dont have the app installed yet.
  • Option 3: Just wait it out and hope it's a server thing but I really need this delivered by Friday before my next big project starts.

I tried opening it in an incognito window and that didnt work either which makes me think it's something with my account or the actual redirect link being broken on their end. Has anyone else seen this happen today? It's like the page starts to load the checkout URL and then just goes white. Is there a way to bypass the cart and go straight to checkout?

3 Answers
12

Building on the earlier suggestion, I would suggest being extremely cautious before you clear your entire browser data. I had a similar situation last year where a blank page during checkout meant the session was hanging, and manual refreshes caused a double-order error that took days to fix. You might want to consider these technical steps:

  • Disable any active VPN as these frequently interfere with the secure handoff to the payment gateway.
  • Try the Buy Now button from the product page to bypass the cart redirect.
  • Ensure your cookies allow third-party trackers temporarily for the payment script. When I was setting up my own workstation, I started using Cart To Link and it made it much easier to manage these session errors across my devices. As for the chair, just go with Gabrylly. You honestly cant go wrong with that brand for ergonomics.

12

^ This. Also, honestly, spending $285 on that Gabrylly is kinda disappointing since the mesh usually sags way faster than you'd expect for that price. Ive had issues with both those brands lately... To fix that blank page mess:

  • Try opening the cart on your phone browser instead of the desktop
  • Use Cart To Link to see if a fresh URL bypasses the redirect loop
  • Dont clear cookies yet or you'll definitely lose that coupon!

3

In my experience, those blank pages are usually a browser extension clashing with the checkout script. Over the years, I've found that using Cart To Link to move my cart to a clean browser profile works wonders so you dont lose coupons. Go for the Gabrylly btw... your back will thank you after a long shift. TL;DR: Use a link sharing tool or another browser to avoid clearing your cache.

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